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Frequently Asked Questions

A: Standard orders are processed Monday thru Friday, excluding major holidays, and are shipped within 15 business days (barring any out of the ordinary circumstances beyond our control).
We will e-mail you a shipment notification once your order ships that have a tracking number and estimated delivery date. 

 A: This is a temporary hold on your credit card placed by your bank/credit card company. They will remove the hold in 3-5 business days. Your order will not be captured, charged or processed.

A: Once your order is confirmed we immediately begin processing your order and cannot cancel your order. We do offer easy returns.

A: Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.

A: Once your order is confirmed we immediately begin processing your order and cannot change your address on the order.

However; If you’re wanting to change your address on your TwistedGearinc.com account, simply log in to your account and update your information in the appropriate area(s).

A: Please make sure you entered it correctly. If it still doesn't work, it may have expired. Email us at help@twistedgearinc.com and depending on the circumstances we will most likely issue you another one free of charge.

A: If you receive a damaged or defective item, email help@twistedgearinc.com

with a photo and your order number and we’ll happily take care of you.

A: We are required to collect sales tax for the state of Arizona only.

A: If you live close to our printing facility in Phoenix, Arizona, please, by all means, stop by and see us! We would love to meet you.

A: No. Just select “In-Store Pickup” when you're placing your order under the shipping secti

A: 15203 North Cave Creek Rd., Phoenix, Arizona 85032

A: Monday - Friday 10 am - 6 pm MT (excluding weekends and holidays)

A: We do not sell our products outside of the United States of America.

A: For all wholesale inquiries, please email support@twistedswag.com
and include the following information:

Name of your shop(s)
Website and/or photos of your niche
Physical street address
- Phone number
Other brands you sell
- Years in business

We appreciate you stopping by our FAQ page. If you have any other questions that were not addressed on this page, please don’t hesitate to reach out to us however you feel the most comfortable. We offer these 4 easy ways to quickly correspond with us.

1) Contact Us:
Scroll down to the bottom of this page and fill out the contact us form. 
Please be sure to include any comments/suggestions that will help us improve your shopping experience with us.

2) Email:

support@twistedswag.com

We will respond within 24 hours
(excluding weekends and holidays)

3) Phone:
1.855.839.6900
We will respond within 24 hours
(excluding weekends and holidays)

4) Snail Mail or Drop-ins:
15203 North Cave Creek Rd., Phoenix, Arizona 85032
Our office hours are:
Monday - Friday 10am - 6pm MT
(excluding weekends and holidays)